FAQs

What payment methods do you accept?

All Major Credit and Debit Cards are accepted. We do accept Paypal also, please email info@tootsboots.co.uk if you wish to pay via this method.

Do you offer returns?

In all circumstances, the customer is responsible for the cost of return shipping.

BlackOut Kits – Yes, as long as the item is unopened and undamaged.

Copa Mundial – Yes, if the item you have received is defective, we do not accept returns for wrong size ordered.

Performance Laces - Yes, as long as the item is unopened and undamaged.

Performance Studs - Yes, as long as the item is unopened and undamaged.

Boot Shapers - Yes, as long as the item is unopened and undamaged.

How do you ship your items?

We use Royal Mail for all shipping, both domestically and internationally. Domestic items are expected to arrive within 1-3 working days (except Custom Copa Mundial and Kaiser 5). International items are expected to arrive within 5-10 days (Except Custom Copa Mundial and Kaiser5).

Orders for items other than Custom Copa Mundial must be placed before 1pm to be shipped the same day.

How much does shipping cost?

UK: £4.95 Standard Tracked (1-3 working days)

Europe: £16.95 Tracked & Signed (5-7 working days)

Rest of the World: £20.95 Tracked & Signed (5-10 working days)

Can I cancel my order?

Yes, any order can be cancelled within 12 hours of purchasing.